Frequently Asked Questions
TEXTILES
Are the textiles machine-washable?
Are the textiles machine-washable?
Most pillow covers and throws can be machine-washed on a gentle cycle with cold water. Air-drying is recommended to maintain softness and durability.
Can plush items be washed?
Can plush items be washed?
Yes. Hand wash or use an extra-gentle cycle. Avoid high-heat drying. A light shake will restore fluffiness.
Do the pillows have any odor?
Do the pillows have any odor?
All materials are safe and odor-free. Any slight packaging scent will naturally dissipate after 24 hours of ventilation.
What filling materials do you use? Are they safe?
What filling materials do you use? Are they safe?
We use premium, hypoallergenic filling that’s soft, supportive, and safe for everyday use.
Will the textiles shed or pill?
Will the textiles shed or pill?
Shedding is minimal. Soft plush fabrics may have slight initial loose fibers, which is normal and will reduce with use.
Frequently asked questions
KITCHEN & DINING
Are your ceramics microwave-safe?
Are your ceramics microwave-safe?
Yes. All ceramics are fired at high temperatures and are safe for microwave use.
Can the tableware go in the dishwasher?
Can the tableware go in the dishwasher?
Yes, our ceramic pieces are dishwasher-safe. Hand washing may help maintain long-term glaze shine.
Are the glazes food-safe?
Are the glazes food-safe?
Absolutely. We use food-safe, lead-free glazes, suitable for hot, acidic, and everyday meals.
How durable are the ceramic pieces?
How durable are the ceramic pieces?
Ceramics are naturally fragile, but we use thicker bodies and high-temperature firing to enhance durability for daily use.
Will the printed designs fade?
Will the printed designs fade?
No. All designs are fired using under-glaze or high-temperature techniques, ensuring long-lasting color that won’t fade or wash off.
Frequently asked questions
CANDLES & SCENTS
How long do the candles burn?
How long do the candles burn?
Burn time varies by size, typically between 20–40+ hours depending on conditions.
Why does my candle have slight texture or small lines?
Why does my candle have slight texture or small lines?
These are natural marks from the hand-pouring process and indicate authentic craftsmanship. They do not affect performance.
Are the scents strong?
Are the scents strong?
Our essential-oil blends create a gentle, natural aroma—never overly strong or artificial. Ideal for bedrooms and living spaces.
Frequently asked questions
SHIPPING & RETURNS
How long does shipping take?
How long does shipping take?
Orders are typically shipped within 1–3 business days. Delivery times vary by region.
How can I track my order?
How can I track my order?
A tracking number will be emailed to you automatically once your order ships.