Processing Time
All orders are processed within 1–3 business days after payment is received.
Each piece is made or packed by hand, so please allow a little extra time during holidays or special promotions.

Shipping Time
Once shipped, your order will typically arrive within:
United States & Canada: 5–10 business days
Europe: 7–14 business days
Asia & Oceania: 10–18 business days
Other regions: up to 20 business days
Kindly note: actual delivery times may vary slightly due to customs processing or local postal delays.

Shipping Fees
Free shipping on all orders over $60 USD.
For orders under $60, shipping fees will be calculated at checkout based on your location.

Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can check your delivery status anytime using the link provided in your email.

Shipping Address
Please double-check your delivery information before submitting your order.
We are not responsible for delays or lost parcels caused by incorrect addresses.

Customs & Duties
International orders may be subject to import taxes or customs fees, depending on your country’s regulations.
These charges are not included in your order total and are the responsibility of the customer.

Lost or Damaged Packages
We take every precaution to protect your candles during transit.
If your package arrives damaged or doesn’t reach you, please contact us within 7 days of delivery at support@lyvrae.com
— we’ll be happy to make it right.

Questions?
If you have any concerns about your order or need special delivery arrangements, please reach out to our customer care team at support@lyvrae.com
We’re always here to help — with warmth and sincerity.